The online store CampervanMattress.eu is managed by UAB M kings, company code 307108024, VAT code LT100017626411, registered at Baltijos pr. 117, LT-93221, Klaipėda. The rules of the online store (hereinafter – Store) (hereinafter – Terms) apply to the Customer when placing an order on www.CampervanMattress.eu.
The Store reserves the right to modify the Terms. The Terms apply to all Customers placing orders in the Store.
The Customer must read the Terms before placing an order. By confirming an order, the Customer is deemed to have read and agreed to the Terms.
The Store is not liable for any damages (material or moral) resulting from the Customer’s failure to follow the publicly available information in these Terms.
To place an order, the Customer must register by providing all information required in the registration form. Mandatory fields are necessary for proper order processing. Registration does not automatically subscribe the Customer to informational emails, except those necessary for ordering and delivery. Customers wishing to receive newsletters may opt in.
When placing an order, the Customer must provide personal information necessary for delivery: first and last name, delivery address, phone number, and any other information required for delivery. The Store confirms that such information will only be used for order processing and delivery. Information may be shared with delivery partners or other service providers directly involved in fulfilling the order. Any other disclosure of personal data to third parties will only occur with the Customer’s consent or as required by law.
The Customer is responsible for keeping login details confidential and confirms that they are of legal age and entitled to place orders. If login details are disclosed, the Store is not liable for any resulting consequences.
By using the Store, the Customer acknowledges that cookies may be placed on their computer for website functionality.
The Store confirms that it applies advanced technologies to protect Customer personal data.
The Customer selects desired products on the Store website, forming a shopping cart.
If not registered, the Customer must provide all necessary information for delivery: name, address, phone number, and any relevant details for delivery. Information is used solely for processing and delivering the order in accordance with applicable data protection laws.
The Customer selects a payment method and delivery option, including any related costs.
Before confirming the order, the Customer must review and verify that all information is correct. Any corrections must be made before submission. Failure to review the Terms before confirming the order implies that the Customer has read and agreed to them.
An order is considered submitted once the Store receives it. A contract between the Customer and the Store is formed at that moment, but is only effective once the Store receives confirmation of payment via the selected payment method.
Upon order submission, the Store automatically sends a confirmation email detailing the products ordered and Customer information.
The Store is obliged to fulfill the order after payment has been received.
Customer data is stored in the Store database in accordance with legal requirements regarding retention periods.
By placing an order, the Customer agrees unconditionally to all Terms and conditions specified in the order.
The contract is concluded and executed in the Customer’s language.
Product characteristics are described individually for each item.
The Customer acknowledges that actual product color, shape, or specifications may differ slightly due to monitor display settings.
The Customer agrees to pay the price indicated in the order.
Prices in the Store and in the order are shown in Euros (EUR).
If delivered products do not meet the order specifications, the Customer must notify the Store immediately in writing or by phone. The Store will take all necessary steps to remedy defects caused by the Store or its agents. If defects are not remedied within a reasonable time agreed with the Customer, the Customer may enforce their rights under the Civil Code.
The Store’s obligations regarding products:
6.1. Deliver products as described in their individual product information.
6.2. Provide the quantity specified in the order. The Store is not responsible if discrepancies occur due to incorrect information provided by the Customer.
6.3. Provide product assortment according to the order criteria.
6.4. Indicate delivery time for each product; Customers must note potential variations.
6.5. Provide all relevant information about the product and delivery and contact the Customer if circumstances beyond the Store’s control prevent proper fulfillment.
6.6. Deliver products appropriately packaged to ensure they are fit for use.
Each product is covered by a supplier warranty (duration depends on the supplier) and a statutory 2-year warranty for manufacturing defects or other issues not related to normal use or environmental factors.
The Customer pays for ordered products using one of the payment methods specified in the Store.
If online payment is selected, payment must be made immediately; otherwise, the Customer forfeits the right to claim delivery delays, as order processing begins only after payment is received.
The Store indicates delivery times for each product. In case of delivery issues, the Store will contact the Customer to find the best solution.
The Customer should respect the delivery time and contact the Store only if 24 hours have passed after the indicated delivery date.
The Customer must specify the delivery address and the person who will receive the products.
The Customer is responsible for receiving the products. If they cannot personally receive them and the delivery is made according to the address and details provided, no claims regarding delivery to the wrong recipient can be made.
Products are delivered via courier or parcel locker.
If an incorrect product is received, the Customer must inform the Store immediately.
All communication with the Store must be sent via email: hello@mattresskings.eu.
The contract is concluded, executed, and all communication between the Customer and the Store is conducted in the official language of the Customer’s country or in English.
